Question 1

Who we are and what we do

Accepted Answer

We are a team of HR and Employment Law professionals. We combine our HR expertise and employment law insight to deliver a dependable, highly respected employment support service.

Question 2

How much do you charge?

Accepted Answer

Remote working: By Zoom or MS Teams:We charge £75 per hour when booked in single hour slots or £250 for a 4 hour morning or afternoon slot to hear, for example, a grievance, or to manage a stage of a disciplinary process. A full day (8 hours work in 1 full day or split across 2 consecutive days) is charged at £350. In person work:Charges are as shown above (minimum 4 hours), excluding travel expenses, which are charged at 75p per mile from S70 2NZ to your location. First time here? Book an introductory hours remote support call for £50 here.

Question 3

Do you have a pay monthly 'all inclusive' service too?

Accepted Answer

We do, yes. For £250 per calendar month (taken by direct debit) you receive: Password access to our letter, policy, procedure and line manager guide folders.Unlimited email support from a (real life) HR advisor. There is no contract with the service so it can be stopped by either party at any time. Contact sarah@crawfordhr.com to get this started - today!

Question 4

Are we tied into a long-term contract for the monthly retainer?

Accepted Answer

No. Unlike many providers who lock you into multi-year commitments, our monthly service has no contract and can be cancelled by either party at any time.

Question 5

Do you write policies and contracts?

Accepted Answer

We do, yes. These are accessible and included with the pay-monthly service, or, for a bespoke policy, we charge £30 and £80 per employment contract.

Question 6

Do you provide staff handbooks?

Accepted Answer

We do, yes. You receive a template handbook as part of the pay-monthly service, or we charge £650 for a bespoke version.

Question 7

What are your payment terms?

Accepted Answer

All payments are processed through GoCardless, via instant payment or monthly direct debit. We don't offer credit.

Question 8

We already handle the basics internally - can you support this?

Accepted Answer

Absolutely! We often act as an expert sounding board and escalation point for internal teams when complex issues arise or tricky conversations need to take place.

Question 9

How quickly can you respond and help us with an urgent matter?

Accepted Answer

Almost immediately. Whether you are dealing with an unexpected grievance or an urgent misconduct situation, we offer remote and in-person support.

Question 10

Can you conduct disciplinary or grievance hearings for us?

Accepted Answer

Yes. We can step in as an independent third party to hear grievances, manage stages of a disciplinary process, or run workplace investigations - either remotely via Zoom/MS Teams or on-site at your premises.

Question 11

What insurance cover do you hold?

Accepted Answer

£5 million public liability, £10 million employers liability and £1 million professional indemnity cover.

Question 12

What next?

Accepted Answer

Book a confidential no obligation fact finding call with Andrew to see if what we do might work well for you.