FAQS

If your question is not listed below, do not hesitate to make contact.

What access do I get to you and your team?


You receive unlimited email and WhatsApp support and as many zooms as needed to resolve your question or concern. We don't clock watch or count the minutes.




What's included with this fee?


You receive unlimited email, WhatsApp and Zoom support with access to an up-to date policy suite and a free email subscription to Crawford HRs update service, designed to keep your business ahead of changes in practice. You also get an annual HR audit and two 1/2-day HR surgeries each year for you and your team.




How do I go about resolving conflict in my team?


There’s no one size fits all solution for dealing with conflict when team dynamics are out of sync. Keeping perspective is crucial because conflict happens everywhere, no matter the business. That said, you should obvioulsy work swiftly to resolve situations of conflict - call us.




Do you investigate complaints of discrimination?


We support clients who receive such complaints, yes. As victimisation under the Equality Act 2010 is unlawful it is essential complaints around discrimination are taken seriously and dealt with appropriately by people with the knowledge and experience to protect you.




Can you attend a formal hearing for us in person?


We are well known for attending in-person supporting organisations with no dedicated HR department. Depending on your needs we will lead the meeting, or simply offer support. This is a chargeable service and our flat fee for a days attendance is £200*, within 30-miles of Barnsley. (*Monthly fee paying clients receive 50% discount from this amount and zoom support at hearings and meetings is free.)




How much do you charge for staff handbooks?


A standard 'off the shelf' staff handbook starts at £350. For one that integrates with employment contracts and is designed to keep your business compliant our flat-fee charge is £600. This includes all preparatory work and as many zoom meetings as needed to understand the culture of your business.




Do you write bespoke workplace policies?


The simple answer is yes. Every policy and process we complete is constructed bespoke to the needs of the organisation it is for. At times though when referencing an act or a piece of legislation some policy ‘chunks’ will likely be of a standard wording. Our policies start from £35 with complete suites starting at £300.




Do you offer payroll and pension services?


Yes, we do. This service though is only available to our monthly fee clients.




Am I tied into a contract by paying a monthly fee?


No. The monthly fee service is contract free. All you need to do when our service is no longer needed is provide one months notice.




Do you specialise in any areas more than others?


Experienced in complex case management we specialise in employee relations and employment law. We protect your business through capability and conduct management, relevant and robust documentation and meaningful and effective consultations.




How much is the pay-monthly service?


If you've 15 or less employees we charge £100 a month for the complete human resource and employee relation support package. Between 15 and 30 staff the charge increases to £150 a month and for organisations with 30 to 50 employees the monthly fee is fixed at £250.




Do you have a standard day-rate for other specialist work?


The day-rate when attending your premises or representing your business in-person is £200, within a 30-mile radius of Barnsley. Outside of 30-miles reasonable travel expenses will be charged.